Refund Policy
Last updated: October 21, 2026What this covers
This policy covers Seekquel Pro bought on the website, where Paddle is the seller of record. Purchases made in the iPhone or Android app are billed and refunded by Apple or Google under their own policies, and we cannot refund them.
Refunds within 14 days
You can ask for a full refund of any web purchase, whether monthly, yearly or lifetime, within 14 days of the payment. We approve every request made in that window, and you do not need to give a reason.
Free trials
A free trial costs nothing, and you are not charged if you cancel before it ends. If a trial turns into a paid period, the 14 days start from that first payment.
Renewals
Each renewal payment can be refunded within 14 days of the date it was taken. To avoid a renewal, cancel from Manage subscription on the Pro screen before the renewal date.
How to ask for a refund
Write to [email protected] from the email address on your account, or use the Support page in the app, and tell us which plan you bought. We pass an approved refund to Paddle, which returns the money to the original payment method. How long it takes to appear depends on your bank or card.
What happens after a refund
Refunding a subscription ends the paid period and Pro features pause. Refunding a lifetime purchase ends lifetime access. Nothing you created is deleted, and your account stays as it is.
Your legal rights
Nothing in this policy limits the rights you have under the consumer law where you live, including any right to withdraw from a purchase of digital content.