Difficult Conversations

Douglas Stone writes about communication and workplace dynamics. He is the author of the book Thanks for the Feedback, which focuses on how people receive and process information from others.

Bruce Patton is a name you might recognize from Getting to Yes, a foundational text on negotiation. He's a key figure in the world of practical communication and conflict resolution.

Sheila Heen is an expert in communication and negotiation. She is the author of the book Thanks for the Feedback, which focuses on how to receive and use guidance effectively.

Harvard Law School professor and director of the Harvard Negotiation Project.