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Chris Voss
Chris Voss is the author of the bestselling book Never Split the Difference. He's a former FBI lead international hostage negotiator, and his work focuses on negotiation tactics and communication strategies.
Service Operations Dynamics
This book delves into the intricacies of service operations, examining how businesses can optimize their processes and leverage information technology to enhance service delivery. It offers insights into managing complex service environments and improving efficiency within various industries.