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Nelly Oudshoorn
Nelly Oudshoorn writes about the relationship between technology and society, with a focus on how users shape innovation. Her book, How Users Matter, is a key text in understanding the social aspects of technology development.
How Users Matter
This book explores the often-overlooked role of users in shaping technology and innovation. It challenges traditional views that focus solely on designers and engineers, arguing that the everyday interactions and adaptations of users are crucial to how technologies evolve and are integrated into society. The authors provide a detailed analysis of how users 'matter' in the development and success of various technological artifacts.